Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy explains how HouserAicore ("Company", "we", "us", or "our") collects, uses, protects, and discloses information in connection with our website, software, applications, APIs, and related services (collectively, the "Services").

Our Services provide cloud-based CRM and related business management functionality to customers located internationally.

This Privacy Policy applies to visitors to our websites, customers and authorized users of our Services, individuals who communicate with us regarding our Services, and information collected through our websites, applications, APIs, and other Services.

This Privacy Policy does not necessarily apply to information that our customers upload, submit, or otherwise process through the Services on behalf of their own customers, employees, prospects, or other individuals.

2. Our Data Minimization Approach

We designed our Services with data minimization in mind.

We do not intentionally collect personal information from individuals merely for the purpose of building personal profiles, selling information, targeted advertising, or data brokerage.

• We do not sell personal information.
• We do not rent personal information to third parties.
• We do not use customer CRM data to build advertising profiles.
• We do not use customer CRM data for targeted advertising.
• We do not sell or license customer CRM databases.
• We do not intentionally collect sensitive personal information unless it is necessary for the operation of a Service and expressly provided by a customer.
• We do not use customer CRM data for purposes unrelated to providing the Services.

However, certain information may necessarily be processed to operate, secure, maintain, bill, and improve the Services.

3. Information We May Collect

3.1 Account Information

When you create an account, we may collect limited information such as:

• Email address
• Account username
• Company or organization name
• Account credentials
• Subscription information
• Account preferences
• Information you voluntarily provide to our support team

We collect this information only to create and administer your account, provide the Services, communicate with you, and maintain account security.

3.2 Payment Information

If you purchase a paid subscription, payment transactions may be processed by third-party payment service providers.

Depending on the payment method and provider, we may receive limited transaction information such as:

• Payment status
• Transaction identifier
• Subscription plan
• Billing status
• Billing country or region
• Limited payment-related information

We generally do not store complete credit card numbers or payment authentication information on our own systems when payment processing is handled by a third-party payment provider.

3.3 Technical and Security Information

When you access the Services, our systems or infrastructure providers may automatically process certain technical information, such as:

• IP address
• Browser type
• Operating system
• Device type
• Approximate geographic region
• Access timestamps
• Server logs
• Error logs
• Authentication events
• Security events

This information is primarily used for security, fraud prevention, debugging, service reliability, abuse prevention, performance monitoring, and maintaining the integrity of our infrastructure.

4. Customer CRM Data

Our Services may allow customers to store and manage business information through the CRM platform.

Such information may include:

• Customer records
• Business contact information
• Leads
• Sales records
• Notes
• Communication records
• Company information
• Account information
• Tasks
• Documents
• Other information submitted by the customer

We refer to this information as "Customer Data".

We do not control the content that customers upload to the Services.

Customers are responsible for ensuring that their collection, use, disclosure, and processing of Customer Data complies with applicable laws and regulations.

We process Customer Data primarily to provide, maintain, secure, and support the Services in accordance with the customer's instructions and applicable agreements.

We do not sell Customer Data.

5. How We Use Information

Providing the Services

We may process information necessary to create and manage accounts, authenticate users, provide CRM functionality, store and retrieve Customer Data, process transactions, provide customer support, maintain service availability, and perform requested operations.

Security

We may process information to:

• Detect unauthorized access
• Prevent fraud
• Detect abuse
• Investigate security incidents
• Protect our infrastructure
• Enforce our security policies

Service Improvement

We may use aggregated or de-identified information to understand general service performance, diagnose technical problems, and improve our Services.

Where information is aggregated or de-identified so that it cannot reasonably be associated with an identifiable individual, such information may be used for legitimate business purposes.

Communications

We may use account or contact information to send transactional emails, service notifications, security alerts, billing notices, important policy updates, and customer support communications.

We do not use Customer Data for unrelated marketing purposes.

6. Information We Do Not Sell

We do not sell personal information.

We do not operate a data brokerage business.

We do not sell customer CRM databases, customer lists, contact databases, lead databases, or other Customer Data to third parties.

We also do not use Customer Data for targeted advertising unrelated to the Services.

7. Cookies and Similar Technologies

Our website and Services may use cookies, local storage, server logs, or similar technologies.

These technologies may be used for purposes such as:

• Authentication
• Maintaining sessions
• Security
• Remembering preferences
• Understanding basic service performance
• Preventing abuse
• Improving website functionality

We do not use cookies to sell personal information to third-party advertisers.

Where required by applicable law, we will provide appropriate mechanisms for managing non-essential cookies and similar technologies.

8. Third-Party Service Providers

We may use third-party service providers to operate the Services.

These providers may include:

• Cloud hosting providers
• Database and infrastructure providers
• Payment processors
• Email delivery providers
• Security providers
• Monitoring providers
• Customer support providers
• Other technology providers necessary to provide the Services

These providers are permitted to process information only as necessary to provide services to us, comply with legal requirements, maintain security, or otherwise perform their contractual obligations.

We do not authorize service providers to sell Customer Data for their own purposes.

9. International Data Transfers

Because our Services are provided internationally, information may be processed or stored in countries other than the country in which you reside or operate.

Where applicable, we take reasonable measures to ensure that international transfers of personal information are conducted in accordance with applicable data protection laws.

Depending on the circumstances, appropriate safeguards may include:

• Contractual protections
• Standard contractual clauses
• Adequacy decisions
• Data processing agreements
• Other legally recognized transfer mechanisms

10. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, unauthorized disclosure, accidental loss, destruction, alteration, and other unlawful or unauthorized processing.

Security measures may include:

• Encryption in transit
• Access controls
• Authentication controls
• Logging and monitoring
• Infrastructure security
• Backup procedures
• Internal security policies

However, no Internet-based service can guarantee absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining account records, resolving disputes, enforcing agreements, preventing fraud and abuse, maintaining security, and complying with legal obligations.

When Customer Data is deleted from an active account, it may remain temporarily in backups or disaster recovery systems before being permanently deleted or overwritten in accordance with our backup retention procedures.

12. Data Deletion

Customers may request deletion of their account and Customer Data by contacting us at:

Email: support@houseraicore.online

We may need to verify the identity and authority of the person submitting a deletion request.

Certain information may be retained when required by law, necessary to establish or defend legal claims, or reasonably necessary for security, fraud prevention, accounting, or other legitimate purposes.

13. Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding personal information.

These rights may include:

• The right to access personal information
• The right to request correction
• The right to request deletion
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where applicable
• The right to lodge a complaint with an applicable data protection authority

For California residents, applicable privacy laws may provide additional rights concerning access, deletion, correction, and opting out of certain forms of sale or sharing of personal information.

We do not sell personal information.

To exercise applicable privacy rights, contact:

Privacy Email: support@houseraicore.online

14. Children's Privacy

The Services are intended primarily for businesses and professional users.

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can take appropriate action.

15. Customer Responsibilities

Customers are responsible for:

• Determining what information they upload to the Services
• Ensuring they have an appropriate legal basis for processing personal information
• Providing required privacy notices to their own users or customers
• Obtaining required consents
• Complying with applicable data protection laws
• Configuring access controls appropriately
• Ensuring that Customer Data does not violate applicable laws or third-party rights

We do not determine the purposes for which customers use Customer Data.

16. Data Processing Agreements

Where required by applicable law or requested by an eligible business customer, the parties may enter into a Data Processing Agreement ("DPA").

The DPA may govern matters including:

• Processing instructions
• Confidentiality
• Security measures
• Subprocessors
• International transfers
• Data subject requests
• Security incidents
• Deletion or return of Customer Data
• Other obligations required under applicable data protection laws

If there is a conflict between this Privacy Policy and a separately executed DPA regarding Customer Data, the DPA will control to the extent of the conflict.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may provide notice through the Services, our website, email, or other reasonable means.

The updated Privacy Policy will become effective on the date stated at the beginning of the policy.

18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us: